FAQ
Common questions
Answers about public access, accounts, Demo Mode, scanning, and subscriptions.
Who can use ZT BOX?
ZT BOX is publicly available to individuals, small businesses, online sellers, and teams that need to organize items, boxes, packing, and inventory. Creating a workspace does not require an invitation or manual approval.
Can I try ZT BOX without an account?
Yes. Choose Try Demo to explore sample data and core workflows. Demo Mode is separated from production account and workspace data.
What is the difference between Personal and Business use?
Personal use emphasizes items, storage, boxes, search, scanning, and packing. Business use can also include team workflows and permissions. Both modes use the same ZT BOX account and core inventory tools.
Why did a barcode return no result?
Check that camera access is enabled, the barcode is clear and inside the scan frame, and the device has network access when a server lookup is required. You can also search manually by the item's available name, UPC, or SKU.
How do I restore an App Store purchase?
Sign in to ZT BOX with the account that should receive access, make sure the device uses the original Apple ID for App Store purchases, then choose Restore Purchase from subscription settings. Restoration does not create a new charge.
How do I cancel a subscription?
App Store subscriptions are managed by Apple. Open iOS Settings, select your Apple Account, choose Subscriptions, select ZT BOX, and follow Apple's cancellation options.
How do I delete my account?
Open Profile or Settings in ZT BOX, choose Account & Security, and follow the Delete Account instructions. Account deletion and App Store subscription cancellation are separate actions.
How do I contact support?
Email zhangxitao625@gmail.com with the app version, device model, and steps that reproduce the issue. Never send passwords, verification codes, or full payment details.